Allscripts Hiring Freshers as Intern in Pune on July 2013
Company Name: Allscripts
Designation: Intern- Support Consultant
Experience: Freshers
Qualification: B.E/B.Tech/MCA
Location: Pune
Salary: As per Industry
Job Details:
The Intern handle incoming customer calls and cases for Allscripts Sunrise Application.
Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
Troubleshooting at customer site if necessary.
Supplement implementation team efforts as needed.
Use product specific diagnostic tools and techniques to resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
Replicate issues, document results and present issue resolution to customers.
Work with Product Development Teams to troubleshoot software.
The Intern handle incoming customer calls and cases for Allscripts Sunrise Application.
Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
Troubleshooting at customer site if necessary.
Supplement implementation team efforts as needed.
Use product specific diagnostic tools and techniques to resolve customer issues.
Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
Replicate issues, document results and present issue resolution to customers.
Work with Product Development Teams to troubleshoot software.
Apply Mode: Walk In
